pk364 Privacy Policy

1. Who We Are

1.1 This Privacy Policy is issued by pk364 ("pk364", "we", "us", "our"), the operator of the online casino and sports betting platform available at pk364.net. pk364 acts as the data controller in respect of personal data collected from players registered on the pk364 platform.

1.2 This policy applies to all personal data collected through the pk364 website, mobile interface, customer support channels, and any other pk364-operated touchpoints. It should be read in conjunction with the pk364 Terms & Conditions.

1.3 By registering an account at pk364, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Personal Data We Collect

pk364 collects the following categories of personal data:

2.1 Registration Data

When you create a pk364 account, we collect: full name, date of birth, email address, phone number, residential address, and the password you set for your account (stored in encrypted form — pk364 does not store plaintext passwords).

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer obligations, pk364 may request and collect: a copy of your CNIC (Computerised National Identity Card), proof of address documentation, and payment method verification documents. This data is processed for identity verification and anti-money laundering compliance purposes.

2.3 Financial Data

pk364 collects transaction data including deposit amounts, withdrawal requests, payment method identifiers (e.g., JazzCash account numbers, Easypaisa wallet identifiers, bank account details), and transaction timestamps. pk364 does not store full card numbers or full bank account numbers — only the truncated identifiers necessary for transaction management.

2.4 Gaming Activity Data

pk364 logs your gaming activity including games played, bet amounts, session durations, win/loss records, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory compliance.

2.5 Technical Data

When you access pk364, we automatically collect: IP address, device type and operating system, browser type and version, session timestamps, and pages visited. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data

If you contact pk364 support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and customer service purposes.

3. How pk364 Uses Your Personal Data

Purpose	Data Categories Used
Account creation and management	Registration data, KYC data
Payment processing and withdrawal verification	Financial data, KYC data
Identity verification and fraud prevention	KYC data, technical data, financial data
Responsible gaming monitoring and enforcement	Gaming activity data, registration data
Customer support and dispute resolution	All categories, as relevant
Platform security and anti-fraud operations	Technical data, financial data
Bonus and loyalty programme administration	Gaming activity data, registration data
Regulatory compliance and legal obligations	All categories, as required
Marketing communications (where consented)	Registration data, gaming activity data

4. Legal Basis for Processing

pk364 processes personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services described in the pk364 Terms & Conditions, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, anti-money laundering, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and gaming activity analysis to maintain a safe and fair platform for all players.
• Consent: Processing for direct marketing communications. You may withdraw consent for marketing communications at any time by contacting pk364 support.

5. Data Sharing and Third-Party Disclosure

5.1 pk364 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes.

5.2 pk364 may share personal data with the following categories of third parties, strictly to the extent necessary for the purposes described in this policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist with document verification and identity authentication.
• Game software providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, and other providers whose games are integrated in the pk364 platform. These providers may process limited session data for game operation purposes.
• Fraud prevention and security services: Third-party services that assist pk364 in detecting and preventing fraudulent activity.
• Regulatory and law enforcement authorities: Where pk364 is legally required to disclose data in response to a valid legal request, court order, or regulatory investigation.

5.3 All third parties with whom pk364 shares personal data are required to maintain appropriate data security standards and to use the data solely for the purposes for which it was shared.

6. Cookies and Tracking Technologies

6.1 pk364 uses cookies and similar tracking technologies to operate the platform, remember your login session, maintain your preferences, detect fraud, and analyse platform usage.

6.2 The following categories of cookies are used:

• Strictly necessary cookies: Required for basic platform functionality including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game history.
• Analytics cookies: Used to understand how players use the platform, which helps pk364 improve the user experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only placed with your consent.

6.3 You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pk364 platform.

7. Data Security

7.1 pk364 implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL encryption for data in transit, encrypted storage of sensitive data at rest, access controls limiting internal data access to authorised personnel on a need-to-know basis, and regular security audits.

7.2 Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. pk364 will notify affected players and relevant authorities in the event of a data breach that poses a material risk, in accordance with applicable legal requirements.

8. Data Retention

pk364 retains personal data for the following periods:

• Active account data: Retained for the duration of the account relationship plus five (5) years following account closure, to satisfy regulatory and legal obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of the last transaction, in accordance with anti-money laundering requirements.
• Transaction records: Retained for five (5) years from the date of the transaction.
• Support communications: Retained for two (2) years from the date of the communication, unless longer retention is required for a pending dispute.
• Marketing consent records: Retained for three (3) years from the date consent was last given or refreshed.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to personal data held by pk364:

• Right of access: You may request a copy of personal data pk364 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention obligations.
• Right to restriction: You may request that pk364 restrict processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the pk364 support team via live chat or at [email protected]. We will respond within a reasonable period in accordance with applicable obligations.

10. Children and Minors

The pk364 platform is strictly for adults aged 18 or over. pk364 does not knowingly collect personal data from any person under 18 years of age. If pk364 becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated account closed without delay. If you believe a minor has registered at pk364, please contact support immediately.

11. Changes to This Privacy Policy

pk364 may update this Privacy Policy from time to time to reflect changes in legal requirements, platform functionality, or data processing practices. Material changes will be communicated via a notice on the pk364 website and/or by email to your registered address. Your continued use of the pk364 platform following the effective date of any update constitutes acceptance of the revised Privacy Policy.

12. Contact and Complaints

If you have any questions, concerns, or complaints regarding pk364's handling of your personal data, please contact us:

• Live Chat: 24/7 live chat available on the pk364 platform — typical response under 2 minutes.
• Email: [email protected] — responses within 4–6 hours.

pk364 is committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to escalate your complaint to an applicable supervisory or regulatory authority.